Advertised: 27-8-09 | Closing Date: 25-9-09 Payment Services Head (Jakarta Raya) Responsibilities:
- Major Job Responsibilities
- Manage, supervise and coordinate day-to-day operational activities of Payment Services Indonesia unit functions encompasses payment processes of both vendor invoices and disbursement across all business groups
- Ensuring timeline of expenses reimbursement and vendor invoice payment based on Service Level Agreement
- Ensures and monitor the accuracy and completeness of the transactions
- Provides assistance for all payment process related to the main responsibility to all levels of staff within Citibank when requested
- Prepare and submit monthly GS metrics and weekly Highlight GS Report to Regional.
- Assist in monitoring savings and spending against Business plan and provide strategies to CSS Head as part of the achievement of Business Plan.
- Assist CSS Head in catering required request related to PSI activities that include providing requested data by Regional office, auditors and other related parties.
- Assist CSS Head in identifying risk and opportunities related to CSS activities in particular and to FINCON Group in general.
- Participate in regional initiatives and accomplishments
- Management Responsibilities
- Lead and develop a PSI team in the delivery of efficient service and to build and retain a satisfied customer (business/user) base.
- Coach, train and develop team members to effectively align team capabilities with current and future business needs.
- Maintains an open two way communication among co-worker, subordinate or superior in order to achieve a conducive working environment
- Accountability / Scope / Complexity
- Generally responsible for small-sized teams
- May share the accountability for an operating budget
- Accountable for managing operating losses within the established threshold for the respective levels
- Typically resolve day-to-day center issues independently
- Manage attendance and time keeping of team members & support adherence standards.
- Manage manpower staffing and resources to minimise any adverse impact to the business and ensuring compliance with Citibank policies and procedures.
- Maintaining an environment conducive to maximising productivity at all levels.
- Foster a participative and consultative environment.
- Ensures compliance to all Citibank policies/compliance/procedures and other regulatory requirements to protect both bank’s and customers assets
Requirements: - Accounting background
- Minimum 3 years experience on the similar position
- Excellent interpersonal skills with all levels in the organization
- Good planning and organizational skills as well as facilitation skill
- Ability to think creatively in solving problems and multi task
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